A little clarity.

Contact & business information

Stellar Name Register is a trading name of TADA GIFTS LTD, the seller, company number 15555536, registered in England and Wales. Registered office: 5 Norfolk Place, London, England, W2 1QN.

Customer support and register enquiries: support@stellarnameregister.org. Please do not email payment card details or identity documents.

Product & purchase terms

Our products are personalised commemorative star gifts. A registration in our independent register does not confer ownership of a star, create an official astronomical name or change a scientific designation. We are not affiliated with NASA or the International Astronomical Union (IAU).

Product images and certificates show concepts and samples. Package contents and prices are listed on the collection page. For necklace engraving, enter your request in the gift bag; the layout will be confirmed before production.

Saving a design does not place an order or reserve a star. Your draft is stored in this browser tab so you can return after refreshing.

Prices and checkout totals are in British pounds (GBP). Your selected package and shipping charge are shown before payment.

Shipping & delivery

Physical orders dispatch from the United Kingdom after an estimated 1 business day of preparation. Estimated delivery after dispatch: United Kingdom approximately 3 days; Europe 1–2 weeks; United States 2–3 weeks. Other destinations vary. These are estimates, not guaranteed dates.

Shipping: United Kingdom free; United States £9; other supported destinations £5.50. We offer destinations outside Asia that are listed in the gift bag. Digital certificates have no delivery charge and are downloaded from the order page; automatic certificate emails are not currently provided.

Returns, refunds & cancellations

For changes, returns or a problem with your order, contact support@stellarnameregister.org with your order reference. Contact us for return instructions before posting an item.

Changes before production

Contact support@stellarnameregister.org with your order number and requested change. If we receive your request before personalised production begins, we will correct your name, date or dedication at no charge, or cancel the order for a full refund. We will confirm the outcome by email. This additional service does not limit statutory cancellation rights.

Personalised gifts & corrections

Goods made to your specifications or clearly personalised may be excluded from the statutory change-of-mind cancellation right. We will identify any applicable exception before payment; personalisation will not automatically exclude every part of a gift bundle. After production begins, changes to details you supplied may require a replacement: we will quote any cost and obtain your agreement before charging. If we make a printing or personalisation error, we will correct it free of charge. Rights relating to faulty or misdescribed goods remain unaffected.

Other physical goods

Where the UK statutory cancellation right applies, notify us within 14 days after delivery and return the goods within the following 14 days. No reason is required. A full-order cancellation includes the standard outbound delivery charge. Refunds are made within 14 days after receiving the goods or evidence of return, whichever is earlier. We do not charge a restocking fee. A lawful deduction may apply for handling beyond what is needed to inspect the goods. Change-of-mind return postage is payable by you only where disclosed before purchase.

Damage, faults or the wrong item

Email your order number and describe the problem. Photos of the item and packaging can help us resolve it, but are not an absolute condition of your statutory rights. We will provide the appropriate repair, replacement or refund under applicable consumer law and cover necessary return postage for faulty, damaged or incorrect goods. Please contact us for return instructions; our registered office is not a confirmed returns address.

Digital certificates & registration services

Digital delivery timing will be stated before purchase. We will not treat a download alone as removing your cancellation rights. Any early digital supply that relies on loss of the cancellation right requires your express prior consent and acknowledgement, recorded in your contract confirmation. Without that process, applicable cancellation rights remain. Any separate registration service and early-performance conditions will also be explained before payment.

Requesting a refund

Email us with your order number and the email address used at checkout. For cancellation, a clear statement that you wish to cancel is enough; using a specific form or giving a reason is not required. You may use: “I wish to cancel order [number], ordered on [date], received on [date, if applicable]. My name is [name].” We will refund the original payment method without an additional refund fee. Bank posting times may vary. Cancellation refunds for services or digital content, where due, will be issued within 14 days of notice. Other statutory refund deadlines remain applicable.

Mandatory consumer rights, including any applicable protections in your country of residence, are not limited by this policy.

Privacy & payment security

Your gift and orders: The star name, recipient, date and dedication you provide are used to personalise your gift, prepare its certificate and manage its registration. Previewing a design does not place an order. If you proceed to checkout, we also process the contact, delivery and payment-status information needed to handle your order and provide customer support. Recipient details come from the person personalising the gift.

Website analytics: With your permission, we use Google Analytics to understand visits and interactions such as opening the sky and saving a gift preview. Analytics cookies recognise return visits. We do not send gift text, contact details, delivery addresses, payment information or private order pages to Google Analytics.

Cookies and preferences: Necessary cookies and browser storage support website functions and remember your cookie choices. Saved gift previews are kept in this browser tab so you can continue after a refresh; removing a gift clears its saved draft. Each page opens in English, with a manual language switch. Optional analytics starts only after you allow it. You can reject or withdraw permission at any time using Cookie settings in the footer. Choices and analytics cookies last up to 180 days. We also respect Global Privacy Control and Do Not Track browser settings.

Public registrations: Published star names, catalogue information, recipients and dedications can be viewed by the public through the register. Registered star names and catalogue information may also be available through StellarEpic. Please only include information suitable for public display. Buyer contact details, delivery addresses and payment details are not part of the public register.

Service providers and payment security: Cloudflare provides website hosting and security and processes connection information such as IP addresses. Google provides optional website analytics when you allow it. Stripe handles checkout and payments. Necessary order and support information is handled by authorised staff and relevant service providers, including delivery providers when required. Our payment flow does not receive or store full card numbers or card security codes.

Finding a star: If you allow location and motion access, the star finder uses your device position and direction to show the surrounding sky. You can revoke these permissions in your browser or device settings.

Keeping information: We retain information for the periods needed to provide services, handle enquiries and disputes, and meet applicable record-keeping requirements. Public registrations are retained to provide the register service; you can contact us about information displayed in a record.

Your rights and contact: Under applicable data protection law, you may request access to, correction or deletion of personal information, restriction of or objection to processing, and, where applicable, data portability or withdrawal of consent. For a privacy request or complaint, email support@stellarnameregister.org. You may also complain to the UK Information Commissioner’s Office.